Charlotte undertook the recruitment process for our Director of Fundraising role at the Bromley by Bow Centre. Everything about the process was first class. From the outset, Charlotte took immense interest in understanding both the role and the wider context of the charity and our organisational strategy. The level of research she undertook and the time she devoted to really getting to grips with the brief was of an order I’ve not experienced with any other recruitment. That set the tone for a thoroughly professional process that culminated in an exceptionally high calibre shortlist and a very successful appointment. At every stage, Charlotte was attentive to the detail, highly responsive and hugely supportive. I cannot think of any way in which it could have been improved.